We want you to be completely happy with your Ashwickers purchase. If an item is not right for you, we aim to make the return or exchange process simple and straightforward.
Return & Exchange Window
You may request a return without providing a reason within 14 days of receiving your order. Exchanges may also be requested within this period and are subject to product availability.
Return Conditions
Returned products should meet the following conditions:
- Product condition: The product must not have been used beyond what is reasonably necessary to inspect its nature and condition. It must not be damaged or altered.
- Packaging and accessories: Where reasonably possible, the product should be returned in its original packaging with all included accessories.
- Personalised products: Products specially prepared or personalised according to the customer’s request may not be eligible for return or exchange, where permitted by applicable law.
How to Request a Return or Exchange
- Contact us: Email contact@ashwickers.com with your order number and the products you wish to return or exchange.
- Receive instructions: We will provide the applicable return address, shipping instructions and return shipping code.
- Pack the product: Securely package the product with its invoice or e-invoice printout and all included accessories.
- Ship the package: Deliver the parcel to the designated shipping carrier using the return code provided by Ashwickers.
Returns sent through our designated shipping carrier are covered by Ashwickers. Additional costs resulting from the use of another carrier may be charged to the customer where permitted by law.
Exchanges
Once the returned product has been received and inspected, the requested replacement will be dispatched subject to availability.
If the requested product is unavailable, you may select another available product or receive a refund to your original payment method.
Refunds
Once your return has been received and approved, the applicable amount will be refunded to your original payment method within the period required by law.
- Credit or debit cards: After we process the refund, it may take approximately 5–10 business days to appear on your card, depending on your bank.
- Instalment payments: Depending on your bank’s procedures, refunds for instalment purchases may be credited to your card in instalments.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact contact@ashwickers.com with your order number and photographs clearly showing the issue.
For faster assistance, we recommend contacting us within 48 hours of delivery. This recommended notification period does not limit your statutory consumer rights.
Ashwickers will cover all appropriate return and shipping costs for damaged, defective or incorrectly supplied products. Depending on your preference and product availability, we will arrange a free replacement or issue a full refund.
This policy does not restrict any rights available to you under applicable consumer protection legislation.